A comprehensive, production-ready SaaS help desk engineered for multi-tenant isolation. Empower support agents, dispatch field engineers, enforce automated SLAs, and design visual workflows.
Every capability is built-in and modular. Organizations can toggle specific services on or off per tenant.
Unified inbox converting incoming customer inquiries from web forms, email channels, and real-time live chat into trackable support tickets.
Guaranteed enterprise Service Level Agreements with granular response and resolution countdown timers based on priority and customer tier.
Dispatch field engineers, schedule on-site client visits, track GPS/address details, and capture digital customer sign-offs.
Comprehensive Return Merchandise Authorization (RMA) tracking for hardware warranties, part shipments, and defective unit repairs.
Track customer Annual Maintenance Contracts (AMC), warranty coverages, included visit quotas, and proactive renewal alerts.
Interactive drag-and-drop workflow builder powered by React Flow to automate ticket assignment, SLA routing, and external webhooks.
Empower internal employees or external customers to browse IT & business service catalogs and submit customized service requests.
Integrated commercial deal tracking to manage enterprise sales opportunities, partner registrations, and quotation lifecycles.
Reduce ticket volume with searchable knowledge base articles, step-by-step guides, FAQs, and rich markdown documentation.
Turn incoming emails into tickets seamlessly. Support replies update ticket timelines, and agent comments send email notifications.
Every customer organization receives a dedicated workspace with complete data segregation, custom subdomain, logo, and brand styling.
Bank-grade role-based access control (RBAC), end-to-end credential encryption, and tamper-proof audit logs for total compliance.
Click through the operational areas to see how workflows operate inside the platform.
Designed from the ground up for zero cross-tenant contamination, independent branding, and subdomains.
Every tenant is assigned a dedicated URL like acme.yourdomain.com. Nginx proxies all traffic seamlessly without manual configuration.
Prisma ORM middleware and database indexing strictly enforce tenantId scoping on every query, preventing unauthorized data leakage across companies.
Tenants upload their company logo and set custom hex accent colors. The frontend dynamically injects CSS variables, rendering their brand identity across every screen.
Granular permissions tailored to each participant in your service delivery lifecycle.
Platform owner who provisions tenant companies, assigns modular subscriptions, and monitors system-wide audit logs.
Organization lead who manages support departments, configures SLA calendars, email mailboxes, and brand logos.
Front-line engineers answering tickets, monitoring response countdowns, communicating via chat, and writing KB articles.
Mobile engineers executing on-site client visits, logging spare parts, and capturing customer digital signatures.
External certified partners registering enterprise sales deals, accessing shared tickets, and tracking commissions.
Customer end-users submitting tickets, browsing service catalog templates, reviewing contract AMCs, and tracking status.
Have questions about multi-tenant onboarding, custom SLA policies, or want to schedule an architectural demo? Send us a direct inquiry.
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